It will also include key metrics such as customer satisfaction and net promoter score, which can help inform decision-making when it comes to refining the customer experience.īy using a template as part of your standard operating procedures to plan out your customer journey, you can quickly gain insight into how different touchpoints are performing and identify areas where improvement is needed. Typically, a customer journey map template will include key steps in the customer lifecycle, such as onboarding and follow-up. A customer journey map templates are pre-designed versions of these timelines that give users a solid place to start from. It’s similar to a project management tool, except that it helps businesses understand how different parts of their customer journey contribute to buyers’ satisfaction and loyalty. SidesGo Google Slides Customer Journey Map TemplateĪ customer journey map visually represents the customer experience from start to finish. SlidesGo PowerPoint Customer Journey Mapping Template ClickUp Customer Service Escalation Template ClickUp Customer Problem Statement Template ClickUp Agency Client Health Tracker by Zenpilot What Makes a Good Customer Journey Mapping Template?.
